Troubleshooting & glossary

If something goes wrong

What you see	What to try
Redirected to login repeatedly	Session expired—sign in again.
Onboarding won’t finish	Finish domain verification; if a step stays blocked, ask internal IT or security using your normal process.
Typosquatting empty or old	Wait for a scan; confirm primary domain in Settings; if it persists, report it through internal support.
403 / permission message	Use your organization’s usual channel for access or application issues.
500 or generic error	Try again later; if it keeps happening, report it through internal support so the deployment can be checked.

Infrastructure issues (servers, databases, networking) are resolved outside the help pages you are reading now.

Quick glossary

Term	Meaning
Workspace	Shared PhishEye data for your organization (brand, domain, scan results).
Primary domain	The domain typosquatting is anchored to.
Typosquat / permutation	A look-alike domain generated for checks.
Free-host row	A candidate on a known free host pattern (e.g. something.pages.dev).
Finding	A tracked issue in Findings.
Takedown case	Abuse-report workflow with a timeline.

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Detailed deployment documentation ships with the application repository.