Prioritizing digital risk alerts
Without a shared model, everything becomes P1 or nothing gets escalated. This outline works with automation for high-volume abuse and human judgment for edge cases.
1. Start from customer harm
Ask whether a live page or app can harvest credentials, move money, or mislead buyers today. Thematically similar but inactive domains may wait-unless they are staging a known campaign.
2. Encode brand and regulatory context
High-trust marks, payment flows, and regulated geos justify tighter SLAs internally-even when third-party takedowns remain unpredictable. Document rationale for auditors.
3. Assign a single queue owner
Dual tracking in email and Slack duplicates work. Prefer one system of record with roles for submitters, approvers, and closers-especially when using managed services.